If the port is blocked, then it’s possible to share one or two printers using Mobility Print, but when a larger number of printers are shared, printer discovery will fail. On your Mobility Print server, TCP Port 53 must be open because DNS uses this port for any packet over 512 bytes. It might be blocked because before the days of DNSSEC it was commonly advised to block this port to prevent all of the DNS records on a server being disclosed through a zone transfer.
Verify the clients can access the required ports on the Mobility Print serverĬonfirm that TCP ports 9163, 9164, as well as TCP & UDP ports 53 are open on the server, and are not being blocked on a network or host-based firewall. Have a look at Troubleshooting subnet filtering. If it doesn’t, subnet filtering is causing the problem. Remove the rules from the file and check if printer discovery works. If you have subnet filtering, check that the changes made to the file are not causing the problem TIP Make sure the Mobility Print server is installed on the print server that has the required print queues. Mobility Print will ignore any shared print queues from another print server.
SHARP PRINTERS HELP INSTALL
If there are no printers published, install a print queue on the print server where Mobility Print server is installed.If at least one print queue is installed, in the Mobility Print Admin interface click Select printers and toggle the printer to ON.Make sure you have at least one print queue set up on the on the print server that has Mobility Print installed. If it still says “Discovering your printers…” this is because no printers have yet been found. Log in to the Mobility Print Admin interface. Confirm that at least one printer is being published When verifying your DNS records in the Mobility Print Admin interface, if you see any red Xs on the Configure DNS screen, then compare them to these examples to make sure they are set up correctly. If clients have the correct settings Check the Mobility Print server is able to verify all of the records the DNS Search Suffix (also known as the Search Domain) exactly matches the Forward Lookup Zone where the Mobility Print records were created.įor example, “” is not the same as “”.Android: It’s possible to check the DNS server.Under IPConfigs, find the NameServers and SearchDomains attributes.
In the left column, find network-status then click Expand.
SHARP PRINTERS HELP WINDOWS
If you’re using Windows clients, run the ‘Mobility Print Printer Setup installer’ file and see the error message: Failed to retrieve printer list. “Help! I’ve set up Mobility Print and created the DNS records on my server, but devices still can’t see the printers on the network! What should I check?” On a Windows client I see the error message ‘Failed to retrieve printer list. With duplex printing as standard and energy management features that reduce power consumption in both active and sleep mode, all help cut costs while being environmentally responsible at the same time.PRODUCTS FEATURED Troubleshooting printer discovery problems in a DNS environment
SHARP PRINTERS HELP PLUS
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